About Us:

WesTex Connect is an internet service provider in the rural West Texas area. WesTex Connect provides wireless and fiber internet. WesTex Connect has served its customers for over 25 years. 

Position: Field Service Technician
Location: Abilene TX 
Status: Full-Time 
Physical Demands: Ability to lift/move up to 60lbs.  Ability to climb a ladder and work on roofs.  Ability to work in the infrastructure of a home, including attics and crawl spaces.  Ability to work in all inclement weather conditions.  Must be able to use tools to install equipment.  Must be able to drive within the entire service area to perform installs and/or service calls.
Work Environment: Tasks are regularly performed with exposure to outdoor weather conditions. May work in high, precarious places.

Description:

The Field Service Technician is the face of the company and requires excellent customer service skills paired with technical ability. The position requires completing customer installations, service visits, on-site troubleshooting, and recovery of equipment. Work is performed on-site at customer locations both with a physical aspect of installing Internet equipment, as well as a technical portion of updating databases.

Key Responsibilities:

• Must be the "public face" of the company/customer liaison, communicating effectively with customers, and always exceeding their service expectations and building customer "best practices" for the company.
• Possess the basic knowledge of explaining services and offerings to customers.
• Respond to inquiries by phone, email, mail, and in person, providing the information required in a timely manner.
• Perform site surveys for potential customers to evaluate serviceability.

• Diagnose customer problems at service calls and restore functional service to existing customers.

• Install new customers with Internet service, which includes mounting equipment on roof or pole, running Cat5 cable from outside to the customer’s equipment inside, and completing a clean and professional installation.

• Configure routers and customer computers for access to Internet services.

• Perform equipment upgrades for existing customers when new towers are installed or equipment upgraded.

• Assist in determining new repeater locations to be able to expand service to potential customers.

• Travel to all service areas and other duties as assigned.
• Possess the basic knowledge of internet and networking solutions for customers.
• Setup and follow SOPs as necessary and required.
• Meet KPIs as given.
• Perform other duties as assigned.

Requirements for Role

Education/Experience:

A high school diploma is required, field experience preferred and a background in wireless Internet is highly valued.  VOIP experience and/or Linux is a plus.

Skills:

• Must have reliable transportation.
• Must demonstrate the ability to maintain a cooperative working relationship with a diverse employee & customer population.
• Ability to work independently, using sound judgment principles.
• Must demonstrate personal accountability in order to set priorities, organize workload, handle multiple responsibilities, and meet deadlines.
• Must demonstrate ability to document and make notes.
• Ability to adapt to a fast-paced, high-change, diverse, cooperative-working environment while managing multiple interruptions and adjustments to priorities throughout the day.
• Must have the ability to quickly build rapport and credibility.
• Must be professional in dress, speech, and manner.
• Must be able to work outside in all weather conditions every day.
• Must have valid driver's license, good driving record, and be reasonably insurable by the company.
• Must demonstrate the desire to learn, supported with a love for technology.
• Must be a team player.

A Resume' is required for consideration of interviewing for this position. The next round will require an application filled out in the office at the time of interview.  A current (within 60 days) MVR Driving Record MUST also be provided.

Disclaimer:
We are an Equal Opportunity Employer for any employee or applicant, irrespective of race, color, religion, sex, age, marital status, sexual orientation, gender identity, genetic information, national origin, veteran status, disability, or any other legally protected characteristic. All employees must be authorized to work in the United States. We are a drug-free work environment. Employment with the Company and its subsidiaries is contingent on the successful completion of a drug test, reference check, and MVR check.

About Us:

WesTex Connect is an internet service provider in the rural West Texas area. WesTex Connect provides wireless and fiber internet. WesTex Connect has served its customers for over 25 years.

Position: CSR/Billing Specialist
Location: Abilene TX 
Status: Full-Time Physical 
Demands: Must be able to sit for long periods of time and answer multi-line phone systems. Must also be able to shred and file for periods, too. 
Work Environment: The work environment is indoors in an office setting but fast-paced.Description: This position is dedicated to providing our customers with superior billing support through a high degree of customer focus and constantly maintaining a positive customer experience. Diplomacy, tact, and strong interpersonal skills must be backed with the capability and drive to analyze and solve problems for our customers quickly and efficiently.

Key Responsibilities:

• Be the "public face" of the company, communicating effectively with customers, and always exceeding their service expectations.
• Possess the basic knowledge of explaining services and offerings to customers and signing them up for service.
• Respond to inquiries by phone, email, mail, and in person, providing the information in a timely manner.
• Execute all aspects of rectifying account issues, billing and reporting, quickly and accurately.
• Perform administrative tasks that support client contact and follow-up.
• Performs basic internal sales and dispatch functions, including answering customer questions about available service, upselling, and/or routing calls/creating tickets for installs, support, and service calls to increase residential and small business sales numbers.
• Continuously update and store process procedure documentation of all duties and responsibilities.
• Create tickets and route calls to the appropriate department.
• Ensure users have access to network systems, applications, and services.
• Possess the basic knowledge of Internet and networking solutions for customers.
• Assist customers with basic billing assistance, including taking payments, account explanations, credit requests, etc.
• Perform closures of inactive and on-hold accounts including working for collections or closeouts.
• Set up and follow SOPs as necessary and required.
• Meet KPIs as given.
• Perform other duties as assigned.

Education/Experience: 

A high school diploma is required. One year of CSR or similar experience is preferred. Pay DOE.

Skills:

• Must have reliable transportation.
• Must demonstrate the ability to maintain a cooperative working relationship with a diverse customer population.
• Ability to work independently, using sound judgment principles.
• Must demonstrate accountability in order to set priorities, organize workload, handle multiple responsibilities, and meet deadlines.
• Must demonstrate the ability to document and make notes.
• Ability to adapt to a fast-paced, high-change environment while managing multiple interruptions and adjustments to priorities throughout the day.
• Must be able to execute professional business correspondence with appropriate and accurate grammar, spelling, and punctuation, as well as maintain a professional demeanor in dress and speech.
• Although not required, a background in collections, accounting, social media, and/or marketing is a plus.
• Must be a team player.

A Resume' is required for consideration of interviewing for this position. The next round will require an application filled out in the office at the time of interview.

DISCLAIMER: 
We are an Equal Opportunity Employer for any employee or applicant, irrespective of race, color, religion, sex, age, marital status, sexual orientation, gender identity, genetic information, national origin, veteran status, disability or any other legally protected characteristic. All employees must be authorized to work in the United States. We are a drug-free work environment.

About Us:

WesTex Connect is an internet service provider in the rural West Texas area. WesTex Connect provides wireless and fiber internet. WesTex Connect has served its customers for over 25 years. 

Position: Technical Support Representative
Location: Abilene TX 
Status: Full-Time 
Physical Demands: Must be able to sit for long periods of time and answer multi-line phone systems. 
Work Environment: The work environment is indoors in an office setting but fast-paced.

Description:

This position is dedicated to providing our field technicians with system support, customers with technical support where customer focus will always exceed our customers' expectations, and system support when necessary. Diplomacy, tact, and strong interpersonal skills must be backed with the capability and drive to analyze and solve problems for our customers quickly and efficiently. 

Key Responsibilities:

• Must be the "public face" of the company/customer liaison, communicating effectively with customers, and always exceeding their service expectations and building customer "best practices" for the company.
• Possess the basic knowledge of explaining services and offerings to customers.
• Respond to inquiries by phone, email, mail, and in person, providing the information required in a timely manner.
• Must quickly diagnose, prioritize, and troubleshoot internal/external issues with proven multi-tasking abilities, including distinguishing between customer network and company connection issues.
• Perform administrative tasks that support employee & client contact and follow-up.
• Revise existing programs to increase operating efficiency or adapt to new technological requirements.
• Create/update tickets for technical support and/or service calls to the appropriate department.
• Ensure users have access to network systems, applications, and services.
• Possess the basic knowledge of internet and networking solutions for customers.
• Setup and follow SOPs as necessary and required.
• Meet KPIs as given.
• Perform other duties as assigned.

Requirements for Role

Education/Experience:

A high school diploma is required. 2+ years of CSR support or 3+ years of PC repair, network, or similar experience preferred.  VOIP experience and/or Linux is a plus.

Skills:

• Must have reliable transportation.
• Must demonstrate the ability to maintain a cooperative working relationship with a diverse employee & customer population.
• Ability to work independently, using sound judgment principles.
• Must demonstrate personal accountability in order to set priorities, organize workload, handle multiple responsibilities, and meet deadlines.
• Must demonstrate ability to document and make notes.
• Ability to adapt to a fast-paced, high-change, diverse, cooperative-working environment while managing multiple interruptions and adjustments to priorities throughout the day.
• Must have the ability to quickly build rapport and credibility.
• Must have valid driver's license, good driving record, and be reasonably insurable by the company.
• Must demonstrate the desire to learn, supported with a love for technology.
• Must be a team player.

Disclaimer:

We are an Equal Opportunity Employer for any employee or applicant, irrespective of race, color, religion, sex, age, marital status, sexual orientation, gender identity, genetic information, national origin, veteran status, disability, or any other legally protected characteristic. All employees must be authorized to work in the United States. We are a drug-free work environment. Employment with the Company and its subsidiaries is contingent on the successful completion of a drug test, reference check, and MVR check.