When are my services billed for?

Services are billed monthly for the entire month.  
If an alternate option such as quarterly or annually has been
selected, services are billed for the full time period.  If there is a
prorated amount owed for the beginning month service is
started, a separate prorated invoice will be billed.

Why is there a paper fee?

WesTex Connect has not raised its rates for many, many years.
However, the cost of everything including supplies and postage
have significantly increased.  We offer many options to receive 
and pay your bill, but if a paper statement is required, this fee
helps to slightly offset that cost.

What is the internet service cost recovery charge?

Providers of communication services may apply taxes, surcharges, and fees to their customer’s bills based on rates determined by federal, state, and local laws.  Some, but not all, of the charges that may be passed thru are Sales and Use Tax, E911 Charges, Cost Assessment Charges, Regulatory Cost Recovery Charge, State Universal Service Charge, FCC Fee, Federal Universal Service Fee, Fuel Surcharge, Property Tax Fee, Utility Pole Attachment Charge, Administrative Fee,  and any other necessary surcharges.  Actual charges vary and depend on the type of tax, taxing authority, physical address, etc.

This charge is not inclusive of being a tax that the government or state requires us to collect.  This charge is a per-service, per-month fee that helps us recover some of the costs of supporting and administering programs, reporting, small portion of the fees and taxes assessed to ISPs, and other requirements to provide internet services.  If we were to bill each of these items separately like most communications companies do, the cost would be absorbent so this is billed together to help offset and not the full portion of any specific fees.  All other services, not specifically as internet services will be billed Texas Sales and Use Tax as required by the state to collect.

When is my bill due?

Most services are payable at time service begins (beginning of month), due no later than the 10th, and past due after the 15th of the month in which service is rendered.

How may I pay my bill?

Every customer has a portal to pay online.  It is highly recommended to gain access to this portal to see all invoices and pay online.  If you do not know your portal access information, please contact our Billing Department at 325/673-1930 x3 and they will set this up.  If portal access has been setup, you may go to the Pay Online website to access it.

Payment online may be credit card (MasterCard, Visa, Discover, or American Express) or electronic check (ACH).  Payment may be made by mail via check or money order, but please note payments may be ran electronically once received and/or may be delayed.

May I set my account up on automatic payment?

Absolutely!  We have many customers who prefer automatic payments.  Please contact our Billing Department at 325/673-1930 x3 or billing@wtctx.com for an EZ Pay Form to complete.  We accept credit card or electronic checks as payment methods for automatic billing.  Please note, you will not receive a monthly statement, but may access the online portal 24/7 to see all invoices and payment confirmations.

What if I am going to be gone for an extended amount of time?

If you will be away from your location with internet service for a minimum of a month but less than 3 months, you may put your account on vacation for a smaller monthly rate and turn off services to this location for this period of time.  Please contact our Billing Department at 325-673-1930 x3 for more information and how to request this (MUST be made in writing).

PLEASE NOTE: If you are still under a service contract agreement, vacation months do NOT apply to those months in contract.  Each vacation month will be added to the end of the term.  For example, your contract originally ends January 31, 2027, but you go on vacation rate for 3 months in that contract, then those 3 months will be added to the end of the contract making the new end date April 30, 2027, to the service contract.