As an employee of our company, you will collaborate with Customer Service/Billing and Technical Support staff to ensure our customers are connected to our services. Come work at a long time company
that works to provide the rural communities of west central Texas and the Big Country internet solutions. We're seeking an individual who has the ability to work with a fast-paced, high-change environment.
The Field Service Technician is the face of the company and requires excellent customer service skills paired with technical ability. The position requires completing customer installations, service visits, on-site troubleshooting, and recovery of equipment. Work is performed on-site at customer locations both with a physical aspect of installing Internet equipment, as well as a technical portion. Work may also be performed at our facilities that is the backbone to providing services to our customers.
Responsibilities
- Perform site surveys for potential customers to evaluate serviceability
- Diagnose customer problems at service calls and restore functional service to existing customers
- Install new customers with Internet service
- Configure routers and customer computers for access to Internet services
- Travel to all service areas and other duties as assigned
Must Have
- High School Diploma or Higher
- Passion for technology
- Professional in dress, speech, and manner
- Think safety
- Valid driver's license with a clear, good driving record and be insurable
Nice to have
- Experience in Networking, Installation, VOIP, and/or Linux
- Spanish speaking
- Customer Service experience
- Organization and legible handwriting
